I was wondering how to end the year with this blog and knew a year end review would be really a cool way to ring out 2014. I have alot to be thankful for in my life both professionally and… Read more
Resource planning for cloud applications can be tricky for some organizations. In the old client/service world, companies had to plan for staffing on multiple levels. However with the advent of “the cloud”, resource planning for cloud applications is quite different. Before, organizations planned… Read more
Referenced in the previous blog post on “Center of Excellence Model for Salesforce”, critical to accomplishing a solid global deployment of Salesforce, it is important to understand release management in the cloud and how best to execute in this model.… Read more
Recently, I had the opportunity to work with customers that realized they needed to set up a “center of excellence” (COE) and did not know where to start. A center of excellence model for Salesforce can provide a structure and base to… Read more
As most of you are aware by now, next week is Dreamforce 2014 will be upon us. You hear about it all year, but the time now and over 100,000 people will descend on San Francisco looking to be inspired, motivated and quite… Read more
Often times, I meet customers who have been using Salesforce for their business and still have questions or struggle with the basics of using application (CRM, Force.com, Marketing Cloud ect). Even as a former customer prior to joining Salesforce, I… Read more
Having recently visited London and a bit of the countryside of the UK, I thought this would be a great time to discuss a bit about the Salesforce EMEA expansion and their big moves of late in this critical global market. I… Read more
A quick and straightforward way to make a positive impact for your Salesforce users is to use Roll-up / Summary Fields. In short, Salesforce Roll-up Summary Fields are snapshot aggregations of child records. They help quickly show information like:… Read more
How to study for the Salesforce Service Cloud Consultant Exam ……I thought was a perfect blog post for this week considering what has happened recently. First, Sanjoy did a great guest blog last week on the Salesforce Service Cloud and… Read more