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Tag: Chatter

The Salesforce Service Cloud for Customer Support

The Salesforce Service Cloud for customer support is critical these days in today’s economy. Salesforce Service Cloud has many tools that can help take your customer service operations to the next level.  Typically companies invest in contact centers where call center agents offer support… Read more

Dreamforce Day 1

Day one at Dreamforce 2013 has been pretty incredible with more people attending this year than ever before (estimated to be 120,000 people!). We all found out late Sunday evening about Salesforce1, which will be elaborated on a bit more… Read more

SFDC Chatter Rock Star Rollouts

I figured this would be a fitting title for my blog post this week since this is the title one of the Dreamforce 2013 presentations I am honored to give this year in San Francisco.  “Chatter: Rock star Roll-outs” (See… Read more

How To Use Salesforce Chatter

As referenced in my last blog, social media and CRM  at an enterprise company can be an effective tool for collaboration. This blog entry will focus on the tangibles in how to use Salesforce Chatter, track it and finally some… Read more

Social Media and CRM

As most us of know, social media has blown up over the last seven years or so and specifically Social Media and CRM. Whether you are checking out posts from Reddit, Twitter, Facebook or following cool blogs on Tumblr, and… Read more