How to study for the Salesforce Service Cloud Consultant Exam ……I thought was a perfect blog post for this week considering what has happened recently. First, Sanjoy did a great guest blog last week on the Salesforce Service Cloud and this month I just passed the Salesforce Service Cloud exam. With that, it made perfect sense to Learn More »
The Salesforce Service Cloud for customer support is critical these days in today’s economy. Salesforce Service Cloud has many tools that can help take your customer service operations to the next level. Typically companies invest in contact centers where call center agents offer support to customers over the phone. But these days, customers need quicker answers and solutions and Learn More »
Recently I had the opportunity to work on a project to correct and build out an effective content management system for a fortune 100 company. For this project we had to get the solution done right to ensure the sales organization could better drive leads and opportunities within Salesforce.com. This blog post will focus on Learn More »
I have wanted to write about “Salesforce for nonprofits” for some time now. As you many of you know, I have had the privilege to volunteer for several nonprofits over the years and have enjoyed giving back to the community. Whether you are a novice Salesforce user or an expert with multiple certifications, there are so many Learn More »
Hello everyone and welcome to the Merivis Blog! This is my new re-branded technology blog I am excited to debut this week after a bit of rework to the site. As you probably know, I have been blogging about insights into emerging technologies and in particular cloud computing and Salesforce.com for over 2 years now and Learn More »
“The Tech Sector Needs More Women” is the title of Bruce Upbin’s article last month from Forbes. Being in the tech world over the last 15 years, I could not AGREE more. This article is a great read and and why have we not heard more about this? In my professional tech career, I have been fortunate to work with Learn More »
This post will focus on helping you get your first Salesforce.com Certification and what worked for me. As you know from my recent blog posts, I went through the Salesforce.com Admin Essentials (certification) class back in March in San Francisco and since then have procured 3 Salesforce.com certifications (Admin 201, Dev 401 and Sales Cloud Consultant). Learn More »
What an amazing two weeks in March it was in San Francisco. Salesforce.com along with Veterans2Work brought together 12 US veterans (myself included) to partake in a rigorous formal technical two week class on “Salesforce.com Admin Certification” (ADM 201) . This was the second class (‘Cohort’) of veterans to come through Salesforce.com training and it Learn More »
This week I embark on a new adventure partnering and volunteering with a great non-profit called Veterans2Work. I first met John Reynolds (Founder & Executive Director) of Veterans2Work in November 2013 at Salesforce.com’s annual Dreamforce conference in San Francisco in which John was interviewed on the big stage during the conference. John is a passionate, driven and hard Learn More »